crickex bonus Privacy Policy

This privacy policy applies to all services and activities of the crickex bonus platform. When you use our website, register an account, or use any of our services, you are considered to have voluntarily agreed to the terms of this policy.

The purpose of this policy is to clearly inform you of what types of information crickex bonus collects from you, how that information is used, who it may be shared with, and what your rights are. Our Terms and Conditions should be read alongside this privacy policy, as both documents govern our relationship with you.

The policy described on this page may change from time to time. For significant changes, we will notify you through your registered contact details. You are therefore advised to check this page regularly.

crickex bonus collects information from two different sources to run its services smoothly — what you provide directly, and what is collected automatically from your usage patterns.

2.1 Information You Provide Directly

Information you provide when registering an account or using our services includes:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Password and security question answers (stored in encrypted form)
• Financial transaction details — such as records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
• Documents submitted for identity verification
• Messages sent via support chat or email

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically through technical means:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Page visit history, session duration, and click patterns
• Information from cookies and similar tracking technologies
• Login time, location data (at country level), and connection type

2.3 Information Received from Third Parties

We may sometimes receive information from trusted third-party services for the purpose of identity verification or fraud prevention. However, such information is always collected and used in compliance with applicable law.

crickex bonus uses collected information only for specific and legitimate purposes. The main reasons your information is used are outlined below:

3.1 Account Management and Service Delivery

• Verifying account registration and ensuring login security
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, cashback, and rewards
• Resolving technical issues on the platform

3.2 Identity Verification and Security

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering regulations
• Age verification — all services on crickex bonus are restricted to users aged 21 and above
• Monitoring unusual account activity

3.3 Communication and Support

• Providing customer support via 24/7 live chat and email
• Sending important account-related notifications
• Sending promotional messages where applicable (subject to your consent)

3.4 Service Improvement

• Improving the user experience on the website and app
• Analyzing usage patterns to add new features
• Identifying and resolving technical errors

crickex bonus does not sell your personal information to third parties. However, in certain situations, sharing limited information may be necessary:

4.1 With Service Providers

We work with trusted third parties to provide essential services such as payment processing, identity verification, technical support, or data storage. These service providers are contractually obligated to protect your information.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from law enforcement, or a demand from a government authority. In such cases, we provide only the information that is necessary.

4.3 Business Changes

If crickex bonus ever merges, is acquired, or undergoes a significant business change, user information may be transferred to the relevant parties. The terms of this policy will continue to apply in such cases.

The crickex bonus website uses cookies to keep the site running correctly and to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, manage security tokens, and complete the platform's core functions.
• Functional Cookies: These remember your preferences, language selection, and other personalised settings.
• Analytical Cookies: These are used to analyse website traffic and usage patterns.

5.2 Cookie Controls

You can accept or reject most cookies by changing your browser settings. However, disabling essential cookies may prevent some core features of the platform from working.

crickex bonus gives the highest priority to the security of your information. We use industry-standard technical and organisational security measures.

6.1 Technical Safeguards

• All data transfers secured with SSL (Secure Socket Layer) encryption
• Passwords stored in encrypted form — not readable in plain text
• Regular security audits and vulnerability assessments
• Server protection through firewalls and intrusion detection systems
• Two-factor verification (OTP) facility

6.2 Data Retention Period

Information may be retained while your account is active and for a specified period after account closure, based on legal requirements. Financial transaction records are kept for the period required under applicable laws of Bangladesh.

6.3 Response to a Data Breach

If a data security breach is detected, we will take prompt necessary action and notify affected users in a timely manner. The relevant authorities will also be informed within the required timeframe.

Every user registered with crickex bonus has the following rights regarding their own information:

7.1 Right to Access and Correct Information

You can log in to your account to view your personal information and correct it if needed. Changes to name or national identity card details may require additional verification.

7.2 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. However, important account-related notifications will always be sent.

7.3 Account Closure Request

You may request to close your account if you wish. Even after account closure, some information may be retained for a specified period based on legal and regulatory requirements. As part of responsible gambling, please read our Responsible Gaming Guidelines, which provide detailed information on how to set limits for yourself.

7.4 Complaints and Contact

If you have any privacy-related concerns or complaints, contact our support team in Bengali at any time via 24/7 live chat.

All services on crickex bonus are strictly restricted to users aged 21 and above. We do not knowingly collect information from minors.

Age is verified at the time of account registration. If we confirm that a user is under 21 years of age, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their minor child has created an account on our platform, please notify our support team immediately.

Our servers and technology infrastructure may be located in various countries. Even when information is transferred internationally, it is always kept secure in accordance with the terms of this privacy policy.

This privacy policy should be read together with crickex bonus's other policies. For detailed rules on using the platform, visit our About Us page, which contains information about the organisation's background and core principles.

If you have any questions about any part of this policy, please contact our support team. Our FAQ section may also be helpful for general enquiries.

crickex bonus reserves the right to review and update this privacy policy as needed. After any changes, the updated policy will be published on this page with a new date.

For any significant changes, we will notify active users in advance through their registered contact details. You are still advised to visit this page regularly.

Continued use of the platform after a policy change will indicate that you have accepted the updated policy.